Support is another important area where Elation sets itself apart from other manufacturers in the industry.
At Elation, we’re proud of our hard-earned reputation for providing Total Support. A peace-of-mind guarantee before, during and after the sale, we make customer service the highest priority.

Our well-trained, positive customer service team is here to problem solve and remove roadblocks before issues arise. We work hard to be a company you can trust and want you to have a positive experience with the Elation brand. Therefore, direct communication is important to us. Assistance is available via phone, email, fax or interact with us via the Forums below.

Technical Customer Support:
+31 (0) 45 546 85 63
+31 (0) 45 546 85 96
Technical Information E-Mail:
Software Updates: 
RMA Request:
Business Hours:
8:30 to 17:00 (CET)



Elation Forum
For all things Elation. Designed to assist existing customers or those considering Elation lighting, Magmatic effects and video products
Firmware Forum
Access to Fixture Libraries, the latest firmware, and Tips & Tricks about popular products.
Obsidian Controller Forum
For all things Obsidian, including what's new at Obsidian Control Systems, ONYX User Forum, and Netron device assistance.
Obsidian Online Help
For all things ONYX software including Setup, Programming, Playback, Advanced operation, Devices and Support. Download the latest version.